Terms and Conditions of the "MOSTASHARK" Platform

To use certain services on the platform, you may be required to create a personal account. You must:

• ►Provide accurate, complete, and up-to-date information when registering.
• ►Update your information immediately if any changes occur.
• ►Keep your login details (username and password) confidential.
• ►Notify the platform immediately if you suspect any unauthorized use of your account.

The Platform reserves the right to suspend or cancel any account in the event of:

• ►Providing misleading or inaccurate information.
• ►Violating any of these terms and conditions.
• ►Using the Platform for illegal or unethical purposes.
• ►Failure to pay for reserved services.

• ►Services provided are consultative in nature and do not constitute a final binding decision.
• ►The consultant provides professional opinion based on available information and accumulated experience.
• ►The client is solely responsible for making and implementing final decisions.
• ►The platform does not guarantee specific outcomes or certain financial returns as a result of applying recommendations.

• ►Sessions or services are booked through the website by filling out dedicated forms.
• ►The client must specify the type of service required and the suitable appointment.
• ►All bookings are subject to platform confirmation within 24 business hours.
• ►If the booked appointment changes, the client will be contacted to propose alternatives and provide reasons.

• ►All prices displayed on the website are in Saudi Riyal (SAR).
• ►Prices do not include Value Added Tax (VAT) unless otherwise stated.
• ►The platform reserves the right to modify prices at any time without prior notice.
• ►Applied prices are those in effect at the time of booking confirmation.

• ►Payment is made through available electronic means on the website.
• ►Payment must be completed in full before the session or service execution begins.
• ►For specialized studies, the user commits to the payment terms mentioned in the financial proposal sent to them.

• ►An electronic invoice will be issued for each payment transaction and sent to the registered email.
• ►The invoice includes service details, paid amount details, and payment date.

In exceptional cases (consultant illness, force majeure), the platform may cancel the session. In this case:

• ►The client will be notified immediately.
• ►An alternative appointment will be proposed or full refund provided.
• ►The platform bears no responsibility for any indirect damages resulting from cancellation.

• ►Refund requests are processed within 7-14 business days from approval date.
• ►Refund is made using the original payment method.
• ►Bank processing fees beyond the platform's control may apply.

• ►Provide correct and complete information when registering or booking services.
• ►Supply the consultant with all necessary information and documents for effective service delivery.
• ►Not withhold any material information that may affect the quality of consultation.

• ►Be present at the specified time for virtual or field sessions.
• ►In case of delay exceeding 15 minutes without prior notice, the platform reserves the right to cancel the session without refund.

• ►Deal with courtesy and respect with the consultant and team.
• ►Not use services for illegal or unethical purposes.
• ►Not record sessions without prior consent from the consultant.

• ►Maintain confidentiality of any information, methodologies, or tools shared by the consultant.
• ►Not publish or distribute consulting content without prior written permission.

• ►Provide consulting services with the highest standards of professionalism and quality.
• ►Adhere to specified schedules for sessions and deliveries.
• ►Provide recommendations based on practical experience and accurate analysis.

• ►Maintain confidentiality of all information exchanged with the client.
• ►Not share any client-specific information with third parties without written consent.
• ►Use information only for the purpose of providing the requested service.

• ►Clarify service scope and realistic expectations before starting.
• ►Inform the client of any limitations or challenges that may affect service delivery.

All content published on the website, including texts, images, logos, designs, icons, and software, is the exclusive property of Mostashark platform or licensed to it. It is prohibited to:

• ►Copy, reproduce, or distribute any content without prior written permission.
• ►Use content for commercial purposes without licensing.
• ►Modify or alter any content in a way that may harm the platform's reputation.

• ►Reports and studies prepared specifically for the client become their property after full payment.
• ►The consultant reserves the right to retain a copy for internal archiving.
• ►The client may not resell or license consulting outputs to third parties without platform approval.
• ►Methodologies, tools, and frameworks used in providing consultation remain the consultant's intellectual property.

• ►Services provided are consultative in nature and represent professional opinion based on experience and available information.
• ►The platform provides no guarantees regarding specific outcomes or certain financial returns.
• ►The client bears full responsibility for decisions made based on the consultation.

To the maximum extent permitted by law, the platform or consultant bears no responsibility for:

• ►Any indirect, incidental, or consequential damages resulting from service use.
• ►Loss of profits, revenues, data, or business opportunities.
• ►Any damages resulting from inaccurate or incomplete information provided by the client.
• ►Client decisions or implementation of provided recommendations.

The above limitations do not apply to:

• ►Damages resulting from gross negligence or intentional misconduct by the platform.
• ►Obligations that cannot be excluded or limited under the law.

Both the platform and client commit to maintaining confidentiality of:

• ►All business, technical, or financial information exchanged.
• ►Details of consultations and recommendations provided.
• ►Any information explicitly identified as confidential.

The confidentiality obligation does not apply to information that:

• ►Is publicly available without breach of this agreement.
• ►Is obtained legally from a third party without confidentiality obligation.
• ►Is required to be disclosed under law or court order.

• ►The Arabic version of these terms is the official and binding version.
• ►In case of any conflict between the Arabic version and any translation, the Arabic version shall prevail.